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To give our customers confidence to shop with us, our stores offer a cash refund within 5 days of purchase date, and also offer an exchange within 14 days.
Returned items should be in their original and re-sellable condition, with all tags
attached, any packaging intact and accompanied by a valid receipt.

For hygiene and safety reasons, swimwear, lingerie, earrings, and cosmetics cannot be refunded or exchanged, unless there is a clear manufacturing fault.
Items purchased at reduced prices during sale or promotional periods can be
exchanged within 3 days of the date of purchase but no refund will be provided on these items.

On gift with purchase promotions the gift should also be returned, along with the purchased product, to receive an exchange.

If you find any price discrepancy on your purchase receipt, please ask to speak to the store manager immediately.

Thank you for shopping at our stores. We appreciate your custom. Let us know how we can continue to find better ways of meeting your needs in the future by visiting www.alshaya.com, e-mailing us atcustomerservice@alshaya.com, or calling our contact center on 92000-2482.